Inbound and Outbound Solution

• Business to Consumer Sales and Service

• Business to Business Sales and Service

• Turn Key Retention Programs

• Survey Programs

• Reservations

• Appointment Setting

 

Quality Assurance Programs

 

Why Straight Forward Outsourcing?

 

• Our approach to business, the value we place on our employees and their work environment, the personal touch extended to our partnerships and our desire to be the best are reasons we feel we are different.

• We are a Midwest rural outsourcer. We staff our company with strong work ethic and heart! This is an intangible we know differentiates us from other outsourcers.

• Our name really tells our story.  We are not perfect; we make mistakes, and have something to learn each and every day.  With that, we take accountability and stand behind our people, our results and the service that we provide.  Our size allows us to respond quickly and make big impacts to the day-to-day results.

• We are truly relationship/long-term focused for our partners and our company.

 

We Offer:

 

• Multifaceted customer relations advisors facilitate first contact resolution

• Call centers operate pursuant to best practices in a unique and innovative environment

• All call center locations are PCI-DSS Certified

• Unmatched universal training programs and unique environments produce high-functioning advisors

• Transactional selling offsets costs with overall value

• Operations are scalable, intimate and transparent

• Our call center advisors feature a neutral dialect with Midwestern approach and personality

• Proven track record of sales and service success